We provide a detailed range of contact center services through heart-to-heart interactions that place the greatest priority on a dialog with the customer.
Although attitudes, values, and personalities may vary widely from one customer to another, each of our professional communicators thinks, feels, and acts with the goal of providing every customer with the smoothest, most pleasant interaction possible.
Every conversation that allows a friendly local accent to sneak in, or brings out a bit of warm laughter, raises the customer’s level of trust in the client company, and leads to enhanced corporate value. As communication specialists, we offer our services with pride and confidence.
Dedicated groups of communicators are managed by the client company using our own computer system.
Group leaders monitor individual communicator calls and manage reporting tasks, while supervisors are directly responsible for client-related tasks, as well as attending to the emotional well-being of the communicators.
When communicators are mentally weary from long hours on the phone or handling complaints, the supervisor’s ability to quickly follow up with encouragement, or suggest a break makes it possible to maintain a certain level of quality.
Another feature of the system is the whispering function, which enables group leaders and supervisors to provide appropriate advice, when needed, without the customer noticing.
This feature allows senior staff to monitor calls in real time, and provide swift, optimum instructions to any communicator who may be having trouble with a call.
Another original feature of our system is the ability to route calls outside of a group.
This ensures that the customer will not get a busy signal, even when all members of a group are busy taking calls.
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5/F GAGFA IT CENTER
F. Cabahug Street, Kasambagan,
Cebu City, 6000, Philippines
US/CAN Toll Free: 1-855-394-3629
Office: +63 (32) 260-7222
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